Privacy Policy
Last updated: August 1, 2026
This Privacy Policy describes how Solution Trading Consultant Inc. ("STC", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, interact with, or submit information through solution-trading.com (the "Site") or any related services operated by us (collectively, the "Services").
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Services.
1. Information We Collect
1.1 Information you provide directly
When you submit a trade inquiry, request a quote, or contact us through the Site, you may voluntarily provide us with personal information, including but not limited to:
- Full name
- Corporate email address
- Phone number (if provided)
- Company name and role
- Country / jurisdiction of operation
- Commodity of interest, required volumes, ports of origin or destination, and other operational details included in your message
1.2 Information collected automatically
When you visit the Site, we and our service providers may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, device type, operating system, and screen resolution
- Pages visited, time spent on each page, referring URL, and click patterns
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to trade inquiries. When you submit a form, we use the provided information to evaluate your request, prepare a quote or spec sheet, and contact you regarding the proposed transaction.
- To operate and improve the Services. We use aggregated and de-identified analytics to understand how visitors use the Site and to improve its content, layout, and performance.
- To comply with legal and regulatory obligations. As a U.S.-registered entity engaged in international commodity trading, we may be required to retain certain records to comply with anti-money-laundering (AML), Know-Your-Counterparty (KYC), and tax laws.
- To protect our rights and interests. We may use information to detect and prevent fraud, unauthorized activity, or violations of our Terms of Service.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information in the following limited circumstances:
- Service providers. We share data with third-party vendors who perform services on our behalf, such as form processing (FormSubmit), web hosting, and analytics. These providers are contractually obligated to protect your data.
- Legal requirements. We may disclose information when required by law, court order, subpoena, or to cooperate with government authorities.
- Corporate transactions. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity subject to equivalent privacy protections.
- With your consent. We may share information for any other purpose disclosed at the time of collection with your consent.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Trade inquiry submissions are typically retained for a minimum of five (5) years to comply with applicable U.S. financial recordkeeping obligations.
5. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (subject to legal retention obligations)
- Object to or restrict certain processing activities
- Request data portability
To exercise any of these rights, please contact us at info@solution-trading.com. We will respond within the timeframes required by applicable law.
For California residents (CCPA/CPRA): You have the right to know what categories of personal information we collect, the right to delete personal information we have collected, and the right to opt out of any "sale" or "sharing" of personal information. STC does not sell or share personal information for cross-context behavioral advertising.
For EEA, UK, and Swiss residents (GDPR): Our legal basis for processing your personal information is typically your consent (when you submit a form) or our legitimate interest in responding to trade inquiries. You have the right to lodge a complaint with your local data protection authority.
6. Cookies and Tracking Technologies
The Site uses a limited set of cookies and similar technologies for basic functionality and aggregated analytics. You can control cookies through your browser settings. Disabling certain cookies may limit the functionality of the Site.
7. Third-Party Services
The Site integrates with the following third-party services that may process your data under their own privacy terms:
- FormSubmit — processes contact form submissions on our behalf
- Google Fonts — serves web fonts to your browser
- Cloudflare — serves the live market ticker and other assets via CDN
- Yahoo Finance (via CORS proxy) — provides reference market data for the public ticker; no personal data is transmitted
8. International Data Transfers
STC is headquartered in Houston, Texas, USA. By using the Services, you understand that your information may be transferred to, stored, and processed in the United States. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.
9. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Services are intended for business and professional users and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Solution Trading Consultant Inc.
13831 Northwest Fwy #400
Houston, TX 77040, USA
Email: info@solution-trading.com
Phone: +1-310-422-2073
This document is provided in English. Translations into Spanish, Portuguese, and Chinese are available upon request to info@solution-trading.com.